Frequently Asked Questions
How does WhatsApp quoting work ?
We kindly ask for a photo of the item you’d like cleaned. Using this photo, our fully trained team can provide you with an immediate quote. WhatsApp makes it simple for us to arrange dates and times for your cleaning service and to quickly address any questions you may have. Rest assured, we do not use your personal information for any profit or sell or re-market it. Your information is stored securely, and we will only use it for future promotions if you choose to opt in.
How does Hot Water Extraction work ?
We begin by thoroughly dry vacuuming your items. Next, we apply a specialized pre-spray and carefully agitate the material to ensure deep cleaning. The HWE (Hot Water Extraction) method, often referred to as "Steam Cleaning," is a highly effective American system. It involves injecting hot water, steam, or cold water—combined with specific cleaning solutions—into the fabric at controlled pressure. This, along with the pre-spray, helps dislodge and loosen dirt particles. Simultaneously, the machine extracts the dirty water into a storage tank. Our precision-engineered vacuums ensure your items are left only slightly damp, allowing them to dry quickly.
Drying Time ?
Drying times vary depending on several factors, including the time of year, weather conditions, fabric type, and indoor temperatures. We carefully schedule work to allow for optimal drying time tailored to each client's needs. If you have specific requirements, please let us know. Sofas can dry in as little as 2 hours or take up to 8 hoursor more, depending on the conditions. To speed up the process, we can use specialized air fans.